To Our Valued Patients:
New England Retina Associates and staff are thinking of you and your wellbeing as we struggle to figure out a new normal in the coming weeks in light of COVID-19, the Coronavirus. We understand that we are all impacted by this pandemic and are monitoring the situation daily. We have been serving Fairfield and New Haven counties for 25 years and will continue to do so. Rest assured that we are available to you and will continue to utilize universal precautions and have adopted additional measures to keep our staff and patients safe.
We are asking our patients who have a cough, fever, cold or Flu symptoms or who have travelled out of state to delay their appointments for fourteen days. If you have a retinal emergency and are not feeling well, we will make special arrangements on a case by case basis to evaluate, provide treatment options, and determine the next steps. Our first priority is creating a safe environment for our patients and staff.
Our office will continue to employ the safety measures recommended by the CDC, AAO, CMG, and CMS, including the following:
- We continue to wipe down all surfaces in each lane with a high-grade disinfectant after each patient encounter
- We continue to wash our hands for a minimum of 20 seconds and/or use hand sanitizer between each and every patient.
- The front desk area is being disinfected multiple times throughout the day.
- All doorknobs are being disinfected between patient encounters.
- The office continues to be cleaned every night by a professional medical grade cleaning service.
- The waiting room door handles and surfaces are disinfected hourly.
- Snack and beverage service in the waiting rooms has been suspended.
- A reduced schedule will be instituted to ensure patients can be seen on time thereby reducing time in the waiting and reception areas. We ask that you be on time for appointments to help accomplish this.
- We are asking patients to restrict companions to only one.
- Where possible we request that patients and their companions practice social distancing (i.e. occupy every other chair in the waiting area).
We know that these measures will keep our patients and staff safe and will allow us to continue to treat our patients and community’s ophthalmic needs.
If you have any questions or concerns, please call the office for more guidance.
Our hearts, thoughts and prayers go out to the entire community as we all attempt to normalize our lives in trying times.
Best of health,
David Tom, MD
Gregory Haffner, MD
John Huang, MD
Patrick Coady, MD
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